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Salesforce Public-Sector-Solutions Exam Syllabus Topics:

Topic	Details
Topic 1	Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.
Topic 2	Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solutions, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant’s aptitude for driving successful implementations in complex public sector environments.
Topic 3	Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultants in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.

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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q88-Q93):

NEW QUESTION # 88
A government agency wants to automate the validation of an applicant's date of birth from a copyright or copyright.
Which features are required to automate the validation of the date of birth?

A. Intelligent Form Reader
B. Content
C. Attachments
D. Files

Answer: A

Explanation:
Explanation
Intelligent Form Reader is a feature that can be used to automate the validation of an applicant's date of birth from a copyright or copyright. Intelligent Form Reader is a component of OmniStudio, which is part of Public Sector Solutions. It allows users to upload documents or images and extract data from them using optical character recognition (OCR) or artificial intelligence (AI). It can also validate the extracted data against Salesforce records or external sources.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_intelligent_form_reader.htm&type=5&

NEW QUESTION # 89
A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case.
Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

A. Use the Complaint Case and Case objects.
B. Use record types on Case, one for the constituents and one for internal staff
C. Use a custom object for the Complaint with a lookup relationship to Case.
D. Use the Public Complaint and Case objects.

Answer: D

Explanation:
For a Public Sector Organization enhancing its website to allow both authenticated and anonymous reporting of health or safety concerns, the appropriate configuration using Salesforce Public Sector Solutions would involve:
Using the Public Complaint and Case objects (Option C). Salesforce Public Sector Solutions includes specialized objects like Public Complaint, which is designed to handle situations where the public can report issues. These can be configured to allow anonymous entries while maintaining the capability to create and track related Cases for internal follow-up. This setup enables the organization to efficiently manage and segregate public inputs from internal case management processes.
Options A, B, and D do not fully address the requirements:
Option A and B involve using only the Case object or different record types on the Case object. While these configurations could segment reports internally, they do not cater specifically to the need for public input, particularly anonymous reporting.
Option D suggests creating a custom object for the Complaint with a lookup relationship to Case, which would require additional customization and might not leverage existing functionality as efficiently as using Public Complaint.

NEW QUESTION # 90
Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority.
Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

A. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.
B. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.
C. Select the Help Center Experience Site template, and customize the theme.
D. Select the Licenses and Permits Experience Site template, and customize the theme.

Answer: C,D

Explanation:
Explanation
The Licenses and Permits Experience Site template and the Help Center Experience Site template are two templates that can be used to build and deploy an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe. These templates come with prebuilt pages, components, and themes that can be customized to match Bobahaven's branding guidelines and asset files.
The Licenses and Permits Experience Site template can be used to allow constituents to apply online for grants and check the progress of grant applications. The Help Center Experience Site template can be used to provide self-service resources such as articles, FAQs, and chat.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-an-experi

NEW QUESTION # 91
A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?

A. Platform Encryption
B. Setup Audit Trail
C. Event Monitoring
D. Field Audit Trail

Answer: A,D

Explanation:
Explanation
Field Audit Trail and Platform Encryption are two different Salesforce security tools that can be used to meet the requirement of storing protected health information (PHI). Field Audit Trail allows government agencies to track changes to sensitive data fields over time and set retention policies for field history data. Platform Encryption allows government agencies to encrypt sensitive data at rest while preserving critical platform functionality.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure-data-with

NEW QUESTION # 92
A Public Sector Organization (PSO) has recently deployed Grants Management from Public Sector Solutions within their Salesforce Org and has launched their publicly available Grants Portal. The PSO would like to ensure that they meet their statutory requirements and perform their due diligence, as they now have Organizations registering via their portal. The PSO's statutory and due diligence processes include verifying the details of the Organization as well as requesting, collecting, and storing documentation about the Organization. The PSO would like to track these activities separately, as these processes can be run in parallel.
Which feature available in PSS would the Technical Consultant configure to meet the PSO's requirements?

A. A Support Process targeted at Account
B. An Action Plan targeted at Account
C. A Path targeted at Account
D. An Action Plan Template targeted at Account

Answer: B

Explanation:
In the context of a Public Sector Organization using Grants Management and needing to track statutory requirements and due diligence processes for organizations registering via their portal, configuring an Action Plan targeted at the Account object is the most suitable solution. Action Plans in Salesforce allow for the creation of standardized, repeatable sets of tasks that can beapplied to records. This feature is ideal for managing due diligence processes, as it enables the PSO to define a set of tasks that need to be completed for each organization, track their completion, and ensure consistency in how due diligence is performed. This approach allows these activities to be tracked separately and run in parallel, providing a structured and efficient method for managing statutory and due diligence requirements within the Grants Management framework. This recommendation leverages Salesforce Public Sector Solutions' capabilities to enhance process management and compliance tracking for public sector organizations.

NEW QUESTION # 93
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HIGH HIT RATE PUBLIC-SECTOR-SOLUTIONS PRACTICE EXAM FEE PROVIDE PREFECT ASSISTANCE IN PUBLIC-SECTOR-SOLUTIONS PREPARATION

High Hit Rate Public-Sector-Solutions Practice Exam Fee Provide Prefect Assistance in Public-Sector-Solutions Preparation